Privacy Policy

Last updated: (03/07/2025)

This Privacy Policy describes how My Comfy Sandal (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from mycomfysandal.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information including your username, password, security questions.
• Shopping information including the items you view, put in your cart or add to your Wishlist.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications, create and manage your account, arrange for shipping, facilitate returns/exchanges, and enable you to post reviews.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications and to show you advertisements for products or services.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
• Communicating with you. We use your personal information to provide you with customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services, run analytics, and better understand user interaction. Blocking or removing cookies may negatively impact your experience.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

• With vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, fulfillment and shipping).
• With business and marketing partners, including Shopify, to provide services and advertise to you.
• When you direct, request us or otherwise consent to our disclosure.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, enforce terms of service, and protect our rights.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. This content will be public and accessible by anyone. We cannot control who will access this information.

Third Party Websites and Links

Our Site may provide links to third-party websites or platforms. We do not guarantee and are not responsible for the privacy, security, or accuracy of such sites. Review third-party policies before providing personal information.

Security and Retention of Your Information

No security measures are perfect. We cannot guarantee “perfect security.” Retention depends on account maintenance, Services provision, legal obligations, dispute resolution, or contract enforcement.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including:

• Right to Access / Know. Request access to personal information we hold about you.
• Right to Delete. Request that we delete personal information we maintain about you.
• Right to Correct. Request correction of inaccurate personal information.
• Right of Portability. Receive a copy or transfer information to a third party.
• Restriction of Processing. Ask us to stop or restrict processing of personal information.
• Withdrawal of Consent. Withdraw consent where relied upon.
• Appeal. Appeal our decision if we decline a request.
• Managing Communication Preferences. Opt out of promotional emails.

You may exercise these rights via our Site or contact us directly. We will verify your identity and respond in a timely manner.

Complaints

If you have complaints about how we process your personal information, contact us. Depending on your location, you may escalate your complaint to a data protection authority.

International Users

We may transfer, store and process your personal information outside your country, including the US. We rely on recognized transfer mechanisms where required by law.

Contact

For questions about our privacy practices or to exercise your rights, email us at info@mycomfysandal.com.